What is EnID?

EnID is the identity and login service for The Lyse group.

The service is used by companies within Lyse, as well as associated partners to manage user accounts, security, identification and provide digital access to delivered products and services.

The service is used by:

• Altibox and Altibox-partners
• Lyse

Yes. EnID is the name of our service, but in the background, it is powered by one of the most widely used solutions for login and access management in the market. Your security is our top priority, and we continuously work to make our services even better. For example, we have recently added the option for two-factor authentication, and in the future, we will continue to enhance our services to make them even easier to use.

You can create a new password on the Forgot Password page. You will receive an email with a link to set a new password shortly. You can also choose to log in with a one-time password sent via email. If you have stopped using the email address you are registered with or are unsure about which email address you have used, please contact customer service, and we will assist you further.

Once your user is ready, you have several login options:

• Username and password
• Username and one-time password via email

You can also choose to activate two-factor authentication with SMS or an app. You can easily set this up in My Page / My Pages.

If you find that your user account has suspicious activity that was not carried out by you, then we recommend setting a new password and/or activating two-step verification.

You will receive 'Security Alert' email from EnID when something new happens to your EnID account, such as changing your password and other security settings. You will also receive emails when someone logs in from completely new devices, browsers, apps and services that use EnID to log in. These notification emails are sent to make you aware that something has happened to your EnID account.

Consider whether you have recently done anything on your EnID account or used EnID to log in to something. If you do not recognize what you are being notified about, the action may have been performed by others using the same account - or you may have been subjected to misuse of your account. In that case, it is important to change your password and/or you can activate two-step verification in your account settings.

You will find more questions and answers by visiting Altibox and Lyse's pages.